Case Study: EVA Protection Case Upgrade for a Portable Physiotherapy Equipment Manufacturer

Client Background

A foreign medical device manufacturer specializing in rehabilitation and physiotherapy equipment focuses on portable magnetic therapy devices. Its core components 

include circular therapy coils and dedicated connection cables.

Previously, the manufacturer used ordinary hard plastic boxes with pearl cotton for packaging. During shipping and daily use by end customers, frequent problems 

occurred such as coil deformation, cable connector damage, and equipment calibration drift. The after-sales repair rate reached 12%, seriously affecting brand 

reputation and customer satisfaction.

Customer Pain Points

1. Core Protection Need: Prevent impact, vibration, and compression damage to therapy coils and cables during transportation and handling, and reduce the repair rate.

2. Scenario Adaptation Need: Suitable for daily storage and frequent carrying in clinics, rehabilitation centers, homes, and other environments.

3. Branding & Compliance Need: Packaging must meet medical hygiene standards, support custom brand LOGO printing, and enhance product professionalism.

Solution

We provided a tailor-made custom medical-grade EVA storage case to deliver full protection with professional shock absorption, compression resistance, and impact 

resistance for medical devices.

• Customized Internal Structure: Precision die-cut annular flocked slots based on the size of the circular therapy coil to securely hold the coil and eliminate movement. 

Dedicated compartments for cables and accessories prevent tangling and pulling, creating a specialized EVA case for physiotherapy coils.

• Dual-Layer Protection Structure: The outer layer is made of high-density integrally molded EVA hard shell with excellent compression and impact resistance. The inner 

flocked foam absorbs shocks and cushions impacts from transportation bumps and accidental drops, making it a professional protective EVA case for medical equipment 

transportation.

• Medical-Grade Design Details: Disinfectable and easy-to-clean EVA material that meets hospital infection control requirements. Equipped with shoulder straps, 

reinforced handles, and smooth zippers for improved convenience. Customizable brand LOGO strengthens brand image, forming a highly recognizable EVA storage case 

for portable physiotherapy devices.

Customer Results

• Equipment repair rate dropped from 12% to 0.8%, reducing after-sales costs by 70%, showing outstanding performance of the shockproof and compression-resistant 

case for medical equipment.

• End-customer satisfaction increased by 35%, with significant growth in repurchase and referral rates.

• The custom EVA case became a core selling point, helping the product stand out among competitors and increasing sales by 20%.